HERESY are from South London.
Our work is driven by the exploration of mysticism and folklore.
Bambi & Faline
5th General Store
By placing an order on the HERESY web-shop you acknowledge that you have read and agreed to the following Terms and Conditions.
For U.K customers we use Royal Mail and DHL Express, and for overseas DHL Global Mail and DHL Express. We do our best to dispatch orders as soon as possible, in the event of any delay to your order you will be notified. For customers in the UK please allow 1- 2 working days after ordering, deliveries for customers outside the UK please allow 5 -10 working days for Global Mail and 1- 4 for Express. Depending on the value of items sent a signature may be required on delivery. Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.
If you have moved or give us an incorrect address we cannot be held responsible. Please check your order confirmation email and contact us at firstname.lastname@example.org immediately if any changes need to be made.
If for any reason you are unsatisfied with an item we offer a 14 day returns policy, this applies for both unwanted and faulty items. Before sending an item back please notify us via email to email@example.com and we will confirm you are eligible for a refund or exchange. All returned items must be in perfect resalable condition. If the returned item is deemed to not be in resalable condition, we reserve the right to refuse a refund. Once items are received in the required condition we will issue a refund. It is the customer’s responsibility to ensure that the return arrives back to us, HERESY will not take responsibility for returned items that are lost in transit. Shipping costs will not be refunded, with the exception of goods confirmed to be faulty. In the case of an exchange, we will cover the cost of the shipping for the new item to you. The customer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and it is impossible for HERESY to predict what these charges may be. In the case that HERESY is forced to pay customs charges on returned items these charges will be recovered from the value of the customer’s refund.
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